FAQ: Eeveelutions Pokémon Enamel Pins
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

"What do I do if I don't get my survey??"

Email me at braivety@gmail.com or message me on Kickstarter, and we’ll make sure you get yours!

Last updated: September 07, 2022 18:56

"When will the Pins Arrive?"

The pins are due to arrive likely sometime between January and February of 2022! Keep up with the Kickstarter updates as I will be giving updates all the time on the status of everything as we go!

Last updated: September 07, 2022 18:57

"What happens if my pledge arrives damaged, or not at all?"

Any packages damaged, or missing will be totally replaced, so no reason to worry! :) Just reach out and let me know so I can send a new one, either on Kickstarter or through my email braivety@gmail.com

Last updated: September 07, 2022 18:59

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

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